Well, the title is attractive, yet, the company isn’t! I stopped using Aramex long time ago and went with Borderlinx. Paying a bit more, yet I do get what I pay for.
Few days ago, I purchased the Dell Venue 8 Pro, and while doing the purchase my friend, was trying to convince me that Aramex got way better since I moved out. And then I said to myself, well, they deserve a second chance. And I shipped the package to his mailbox. 2 days later, the package is in the mailbox. Next day we got an email saying The Pay Now feature is active and the item departed the facility.
1 days later, no update on the tracking, so I tweeted and contacted the live chat. The live chat said, its going to be in Bahrain either tomorrow or after tomorrow.
And I’m waiting and after tomorrow came and no still no update on the tracking!
I fired up Chrome and used to the live chat to get details, and the guy says it is supposed to be in Bahrain and waiting for confirmation. Huh?! really?! Supposed?!
I called the customer service and asked the lady and said that the item will be in Bahrain tonight mid night. Another call to check if they are consistent, and the guy says, the package will be in Bahrain today, and will only get it after tomorrow because tomorrow is a holiday! I asked the guy if he knows where is the package, he said it says in Transit, so its coming! I asked again, do you know where is the package?! Which country it is in now? Flight details?! He said I don’t know but all I know its coming tonight!
What kind of a shipping company that doesn’t know where a shipment is?!
Lets see if they make it and deliver the package on Tuesday.
For me, no more Aramex shop and ship service. They screwed up so many times. Borderlinx/DHL are way superior. If it was DHL, this post would have been a happy unboxing video of my Dell Venue 8 Pro and a thanks to DHL.
My advise, if you care about your shipments and would love faster deliveries and amazing customer service. Go with DHL/Borderlinx.